Comcast outage Internet hits the East Coast
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If your Internet service has been blacked out by Comcast, fear not. I’ve got a way that may well save you. I was hit by the outage last night, figured out a fix, and have been using the Internet without problems and without Comcast’s help.
Beginning around 8:20pm Eastern time last night, Comcast subscribers from New Hampshire down to Virginia began to lose connectivity. The outage was first reported out the Boston metropolitan area; however, by 9pm, spokesman Will Osborne said via his Comcast Twitter feed that the “Internet Issue not localized to boston area, Digitale Terrestre our engineers are currently working to resolve.”
The outage lasted several hours depending on the customer’s location. A Comcast outage spokesman said Monday that the issue has been resolved but that some customers might need to reboot their modems.
Customers who called Comcast Sunday night to ask about the outage were met with busy signals, dropped calls, and automated voice messages urging them to consult the company’s website, even though they were unable to connect to the Internet. And yesterday Comcast outage declined to furnish answers to basic questions: How many customers lost service? What precisely caused service to get cut off?
Messages acknowledging the outage were available on the company’s phone-in customer service lines “within minutes of discovering there was a problem,’’ she said, adding they did not direct customers to the company website. “That should not have been the messaging people heard. If they did, it was a mistake, and it was corrected early on,’’ Vigue said.
The fix was simple: Tell my Linksys WRT160N router to use the OpenDNS servers.
- Go into your router’s configuration screen. For Linksys, that means going to 192.168.1.1, and typing in your user name and password. For most Linksys routers the default user name is admin and there’s no password.
- On the main screen, go to the Static DNS boxes. In Static DNS 1: enter these numbers: 208.67.222.222. In Static DNS 2: enter these numbers: 208.67.220.220.
- Click Save Settings. After that, I was able to get onto the Internet from all of my PCs, because my entire network, not just my wired PC, was now using the OpenDNS DNS servers.
In Windows Vista, for example, right-click the network icon in the system tray, select Network and Sharing Center–>View Status–>Properties, highlight Internet Protocol Version 4 and click Properties. On the General screen, select Use the following DNS server addresses, and in the Preferred DNS server type in 208.67.222.222. In Alernate DNS server type in 220.220. You can see what it should look like, below. Click OK.
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